The Return Policy

No getting around it; all items must be returned within a period of 30 days of order or billing.

Shipping and handling charges, as well as other additional charges, are non-refundable.

We strictly DO NOT accept CODs or third party billing for merchandise that has been returned.

Should you receive any products that have arrived to you upon delivery bearing extensive damage, you must contact  Customer Service.

In order to be considered for reimbursement, you must do the following:

Contact  Customer Service and we are available Mon-Fri: 9am – 8:30pm EST, within a period of 30 days from the purchase (product issues not declared during this 30-day window are not entitled to a refund).

For safety reasons, we cannot accept any returns on bottled e-liquids. We also cannot accept returns on opened cartridges, cartomizers or tanks.

Once you have received your Return Merchandise Authorization (RMA) number, you can send the merchandise back to us (postmarked within that 30-day time period, of course) to the address supplied by customer service. This RMA number is necessary, and it must be clearly written on the outside of the package. Our shipping department will NOT, under any circumstances, accept packages that do not have an RMA number on them. Furthermore, the cost of return shipping is your responsibility.

We do not, and will not accept returns, or issue refunds for packages which are marked “return to sender” or “refused.” If you return a package, we highly suggest you get poof of the shipment, for records and, well, proof should anything go wrong.

Upon the receipt of your returned product, being that it does include the valid RMA number, a refund will then be issued to the credit card used to make the purchase.

Once a return is received by our shipping department, it takes generally between 5-10 business days for the processing of refunds. Once a return is processed, it is possible for it take up to one billing cycle for this return to be posted to your account, depending on your financial institution.

As stated prior, shipping and handling charges are non-refundable.

Warranty

Most VaporFi items come with a 90- day warranty. If you experience an issue with your product while it’s under warranty, please contact us to receive an RMA (Return Merchandise Authorization). Upon receiving the RMA number, ship back ONLY the item that is defective within 20 days to facilitate an exchange.

PLEASE NOTE: Return shipping is not pre-paid and can be returned either by USPS first class mail or by flat rate priority padded envelope. Once the item is inspected and deemed to be a manufacturing defect the shipping cost will be refunded to your account.

Warranty Does Not Include E-liquids, Clearomizers, Cartomizers, Atomizer Heads, Tanks or Drip Tips. Warranty covers manufacturing defects ONLY and will not cover issues related to abuse, misuse or normal wear and tear including dust, humidity or heat.

Replacements may be obtained by contacting  Customer Service. It is required for the defective product to be returned to us, and must include a VaporFi-issued RMA (Return Material Authorization) written on the outside of the package, sent prepaid and properly packaged for safe shipment. VaporFi will then send a new replacement item to you with prepaid ground shipping.

The VaporFi Warranty is defined as the serviceable life of the product in question. This is defined as the period during which all components are available. Should the product be determined to be irreparable, VaporFi reserves the right to substitute the defective product with an equivalent if available, or to retract the Warranty if there is no replacement available.

The above warranty is the only warranty authorized, in any way, by VaporFi.

In no way, under any circumstances, will VaporFi be held liable in any way for damages that may include circumstances including loss of pleasure, loss of enjoyment, loss of savings, or any other obscure, incidental, or consequential damages arising out of the use, or inability to use such products.

WEBSITE TERMS OF USE

The Terms of Use (‘Agreement’) serves as a legally binding agreement made by and between VaporFi (‘we’ or ‘us’) and you, personally and, if applicable, on behalf of any entity for whom you may be using this web site (collectively, ‘you’). This Agreement governs your usage of the web site owned by VaporFi where it appears (‘Web Site’) and the services we offer on this Web Site (‘Services’), so for your own personal benefit, please read it carefully. Your use if the Web Site is also governed by our Privacy Policy, which is incorporated into and made a part of this Agreement.

BY USING OR ACCESSING ANY PART OF THIS WEBSITE, YOU ARE AGREEING THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU ARE NOT IN AGREEMENT WITH BEING BOUND, SIMPLY DO NOT ACCESS OR USE THIS WEBSITE.

PLEASE BE AWARE THAT INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES, AND REGULATIONS ARE SUBJECT TO FREQUENT CHANGES. ACCORDINGLY, WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS AGREEMENT AT ANY TIME. YOUR CONTINUED USE OF THIS WEBSITE CONSTITUTES ASSENT TO ANY NEW OR MODIFIED PROVISIONS OF THIS AGREEMENT THAT MAY BE PUBLISHED ON THIS WEBSITE.

Terms of Using the Web Site.

(a) Eligibility. With the exceptions expressed below, Services are to be used only by, and Membership is limited to, only those individuals who can form legitimate, legally binding contracts under applicable law. This goes without limitation, as minors are strictly prohibited from becoming VaporFi Members and, except as specifically stated below, using our fee-based Services. VaporFi Membership is defined by engaging in and completing a purchase agreement with VaporFi wherein you, the consumer purchase one of the products found on the Web Site.

(b) Compliance. Simply put; you must comply with all terms and conditions of this Agreement, all of the policies referenced below, and all of the necessary applicable laws, regulations and rules when you use the Web Site.

(c) License and Restrictions. You are hereby granted a limited, non-exclusive right to use any of the content and materials on this Website in the normal course of your use of the Website for your own non-commercial purposes, subject to the terms and conditions of this Agreement. You are not free to use any third party intellectual property without the expressly written permission of the applicable third party, except as permitted by law. VaporFi and its licensors will retain all ownership of its intellectual property rights and you may not obtain any rights therein by virtue of this Agreement or otherwise, except as expressly set forth in this Agreement. You have no right to copy, use, perform, display, or create derivative works from, transmit, distribute, have distributed, or sublicense from materials or content available on the Web Site, except as expressly set forth in this Agreement. You may not attempt to reverse engineer any of the technology used to provide the Services.

(d) Prohibited Conduct. When using this VaporFi Website and Services, you are prohibited from (i) infringing any patent, copyright, right of publicity, trademark, trade secret, or any other right of any party; (ii) defaming, abusing, harassing, stalking and individual, or disrupt or interfere with the security or use of the Services, this Website, or any of the websites linked to this Website; (iii) interfering or damaging this Website or Services which include without limitation, the use of viruses, Trojan horses, cancel bots, flood pings, harmful code, packet or IP spoofing, denial of attacks, forged routing or electronic mail address information or similar methods of technology used in a malignant manner; (iv) attempting to use another person’s user account, impersonating another entity or person, misrepresentation of your affiliation with another entity or person, and this includes, without limitation, the Website or the creation of a false identity; (v) attempting to obtain unauthorized access to this Website or portions of the Website that are restricted from general access; (vi) engaging, whether in a direct or indirect manner, in the transmission of “spam,” junk mail, chain letters, or any other type of unsolicited solicitation or material; (vii) collecting, manually or through an electronic and/or automatic process, information regarding any other user(s) without their express consent, or other information relating to the Website or the Services; (viii) using any meta tags, or any other “hidden text” that may utilize the VaporFi name, any trademarks, or product names; (ix) advertising, offering to sell, or the selling of any goods or services, except as it may be expressly permitted by the Website; (x) engaging in any activity that may interfere with any third party’s ability to use or enjoy the Website or Services; or (xi) assisting any third party that may be engaging in any of these activities prohibited by this Agreement.

(e) Electric Communications. Anytime you send VaporFi an e-mail, or log in to our website at VaporFi.com, you are communicating with us in an electric format. This gives VaporFi, the permission to communicate back to you in the same electric format, either by e-mail or text written on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by VaporFi satisfies all legal notification requirements.

(f) Other Users. If for some reason, you become aware of any conduct that is in violation of this Agreement, we strongly encourage you to contact our Customer Service department immediately. We reserve the right, but hold no obligation to respond to such communications.

Your Content.

(a) License. When you choose to post, store, or transmit any content or information on or to the Website, you are hereby granting us a non-exclusive, worldwide, perpetual, royalty-free, sub-licensable, right and license to use, display, copy, perform, intentionally create derivative works from, transmit, distribute, have distributed, and sublicense such content in any form, in any form of media currently used/ known or hereinafter created, anywhere in the world it may occur. You are hereby irrevocably waiving any claims that may be made based on moral rights or similar theories, if any truly exist.

(b) Objectionable Content. As an adult, legally able to use this Website, you are solely responsible for you interactions with other users of the site and any of the content you create and post. VaporFi will not be held liable for any of the damage or harm that occurs as a result of any content you create, or those which may occur as a result of your interactions with other users of the Website. We reserve the right, but are not obligated in any way, to monitor the actions of users; you as well as others, including interactions, on the Website. We reserve the right to restrict access, restrict availability or to take any action we deem necessary in controlling materials that we or other users of the Website consider to be lewd, lascivious, obscene, filthy, excessively violent, harassing, or in any way otherwise objectionable (and this includes without limitation, because it violates this Agreement).

Accuracy of Information.

We attempt to ensure that all information provided on this Website is accurate and complete, however it is possible that this information may contain irregularities such as typographical errors, pricing errors, and other inaccuracies or errors. We assume no responsibility for these errors and omissions, and we reserve the right to: (i) revoke any offer that has been states on the Website; (ii) correct any of these inaccuracies, errors, or omissions; and (iii) makes any necessary revisions or changes to prices, content, promotions, descriptions of product or specifications, or any other type of information on the Website.